Deliveries in Italy, Vatican City or the Republic of San Marino are made via courier BRT spa www.brt.it
Shipments to the rest of the world are made through DHL www.dhl.com
Shipping charges are automatically calculated based on the number of products purchased. To know exactly how much you spend, you just fill out an order anyway. You will know in fact, even before definitively confirm it, what will be the costs.
Deliveries are made during normal business hours excluding Saturdays and Sundays. If the recipient is absent leaves a notice back over twice more. If you find the notice you can contact the courier by following the instructions on the same.
It 's always better to indicate a delivery place where there is someone to receive the shipment during office hours.
Upon delivery of the goods the customer is required to check:
that the number of packages delivered is as indicated in the transport document;
the packaging is intact and not altered; use personalized ribbon Star Carbon on all our packs, to ensure maximum safety in shipping.
If anomalies are found, the client will challenge the shipment by adding the word "AGREE WITH RESERVE" (indicate motivation) on the delivery document received by courier. The customer then must report to Star Carbon problems regarding the shipment.
In the case of stocks for reasons arising from unavailability of the customer or the communication of an incorrect address, leading to the return of the parcel at Star Carbon, the customer is required to pay a new shipment.
All items that you find in our pages are available. The Shipping is done the day after the receipt of your order.
In any case of force majeure or unpredictable, we will not be responsible for any delay or non-delivery and we will have the right to terminate all or part of your order, suspend or postpone the execution.